Frequently Asked Questions
Everything you need to know about shopping with SUNJOY for your home and garden needs.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Large furniture pieces like gazebos or patio sets are shipped via freight, which typically takes 7-14 business days for delivery depending on your location.
Do you offer professional assembly services?
While our products are designed for easy DIY assembly with included instructions, we have partnered with third-party services like BILT to provide interactive 3D instructions. Professional assembly can also be added at checkout through our local service partners.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply unless the item arrived damaged or defective.
Are SUNJOY outdoor products weather-resistant?
Yes, our outdoor collection is engineered with high-quality materials such as powder-coated steel, rust-resistant aluminum, and UV-protected fabrics to ensure durability against rain, sun, and snow.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.